How to Order
Decide what type of artwork you would like to commission from us
Sketchapet offers a variety of services. Feel free to browse through our site to see examples of our artwork or click here for more information.
Having trouble deciding what medium, style, and/or size would work best for your pet? Contact us, and we will be happy to assist you with your decision.
Please fill out our order form with your choice of artwork. If you would like to discuss your order requests over the phone, please contact us 1 813-321-5224, and we will provide you with a free phone consultation. Are you ordering your portrait as a gift or need it completed by certain date? Please let us know and we will do everything possible to work within your time requirements.
Along with your order form, please send several photographs of your pet and any other reference (ie: background, favorite toy, etc.) you may want included in your artwork. Please indicate which photo(s) best represents their personality, which has the ideal pose you want for your artwork, which has the most accurate coloring/detail, and any other information that you feel would be helpful to us. Providing us with high quality photos is a critical step in creating your custom pet portrait or caricature. For photo tips, click here.
Photo references may be submitted through email or regular mail.
If you are scanning or emailing photos, make sure they are at a high resolution. (300 or 400 dpi works best) The higher the resolution, the easier it is for us to see the details of your pet. Please email photos in the JPEG format.
If you would like to send us prints or a CD of your photos, please contact us and we will provide you with a mailing address. All photo references will be returned to you along with the finished artwork. For more information on sending photos or any other photo related questions, please feel free to Contact Us or visit the FAQ page.
Upon receiving your order form with photos, we will send you an email which confirms your project details, the total cost of your order and the required deposit amount needed to proceed with your artwork. Completion time will depend on the complexity of each project and the time the order was received.
After you receive confirmation by email, please make the initial 50% deposit payment. This payment secures your place in line and serves as a good faith deposit. To make your deposit payment, click here. Details will also be available in the email. Once we have received your deposit, you will receive an email confirmation and we can start creating your custom artwork.
While we are creating your commissioned piece, we will send you a rough sketch to provide you with an idea of how the final artwork will look. At this time, you are encouraged to provide feedback or any revision requests you would like made to the artwork. As with all custom artwork, we realize that we may need to adjust certain details of the piece to fit your order requests. We pride ourselves with providing our customers with 100% satisfaction, and we will do everything possible to make sure your artwork is tailored to fit your specific needs and requirements.
Please note that the first set of revisions are free, but any additional revisions may be subject to a small fee. Once you are completely satisfied and we have received your email confirmation, we will proceed with the final artwork. Your prompt reply is essential during this stage. The quicker we receive your feedback and confirmation, the quicker we are able to move ahead with your order. Please feel free to contact us if you would like to discuss your artwork, and/or any revision requests you may have.
When we have completed your artwork, we will email you a digital proof of the finished piece. Upon your approval, the remaining balance is due. Final payments can be made through our secure paypal system by clicking here. Once we have received your final payment, we will ship the artwork.
Your artwork will be securely gift wrapped in a well padded shipping box or postal tube. All artwork is shipped via the United States Postal Service (USPS) Priority Mail. U.S. Shipping is included in the price, however there may be an additional cost to overseas shipments. If you would like to request overnight shipping at an additional fee or if you have specific shipping instructions, please let us know.
For additional information on our ordering system, please feel free to contact us with your questions or concerns. We appreciate your business and look forward to working with you!
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